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Terms and Conditions

Effective date: May 1, 2025  ยท  Last updated: May 1, 2025

These Terms and Conditions ("Terms") govern your access to and use of RetainKit ("Service"), operated by Suren Kocharian, trading as RetainKit ("RetainKit", "we", "us", or "our"). By creating an account or using the Service you agree to be bound by these Terms.

1. Description of Service

RetainKit provides a hosted callback endpoint and configuration interface for Apple Retention Messaging. The Service allows developers and marketers to configure promotional offers presented to subscribers who attempt to cancel an Apple App Store subscription.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using the Service you represent that you meet these requirements.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of Apple's Developer Program License Agreement or App Store Review Guidelines.
  • Attempt to reverse-engineer, decompile, or derive source code from the Service.
  • Transmit malicious code, conduct denial-of-service attacks, or otherwise interfere with the Service's infrastructure.
  • Resell, sublicense, or white-label the Service without our written consent.
  • Upload Apple private keys (.p8 files) that belong to a third party without authorization.

5. Your Data and Apple Credentials

You retain ownership of all data you submit, including Apple private keys and subscription transaction records. We process this data solely to provide the Service as described in our Privacy Policy. We do not sell your data to third parties.

You are responsible for ensuring you have the right to submit any Apple App Store Connect credentials to the Service and that doing so complies with Apple's policies.

6. Intellectual Property

The RetainKit name, logo, software, runtime, dashboard, documentation, and related materials are owned by us. Nothing in these Terms transfers ownership of either party's intellectual property to the other.

7. Billing and Merchant of Record

Paid subscriptions are sold and processed by Paddle, our Merchant of Record and authorized reseller. Paddle handles payment processing, applicable taxes, invoices, subscription billing, and approved refunds. Paddle's Buyer Terms and Refund Policy apply to purchases made through Paddle checkout.

8. Beta Service

The Service is currently offered as a beta product at no charge. Beta software may contain bugs, experience downtime, or change significantly. We provide no uptime guarantee during the beta period. We may modify, suspend, or discontinue features at any time with reasonable notice.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RETAINKIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE OR SUBSCRIBER RETENTION OUTCOMES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM (OR $100 IF YOU PAID NOTHING).

11. Indemnification

You agree to indemnify, defend, and hold harmless RetainKit and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate your account at any time. We may suspend or terminate access immediately if we believe you have violated these Terms. Upon termination, your right to use the Service ceases and we will delete your data in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Continued use after the effective date constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction there.

15. Contact

Questions about these Terms? Email us at [email protected].